Monthly Archives: September 2012

Digital corporate affairs – weekly bits and bytes

Infographic of the week: The state of the UK PR Industry according to a survey of 100 Communication Directors. Over 50% are struggling with maintaining public trust in the brand, budgets are down 3% on average. A worrying trend though: comms directors they are ceding responsibility for social media. 

A fascinating post by eConsultancy about how PR can influence the purchasing decisions of customers in the moments where a customer is just about to click ‘buy’. Last year Google published a new marketing model that added an extra step into the traditional view of the customer purchase journey. They called it The Zero Moment of Truth (or ZMOT). What they mean is that the Internet has created an additional customer touch point between the original advert and the actual purchase. Or put differently, this is the moment just before you order something online and you do a quick Google search to look for reviews or try to find coupons. Just another reason for why it is absolutely vital that corporate affairs and marketing are working towards the same goals, to the same timings and using the same messages.

Interesting to learn then that 44% of UK shoppers always research purchases on the internet before buying offline and 43% of UK shoppers use smartphones while on the move to compare prices and read product reviews (up from 19% last year). More stats about why the high street needs the Internet.

So what sources of information do we trust? Personal recommendations & opinions, editorial content and branded websites. They are more trusted by far than any paid advertising according to a report by Nielsen.

Clever PR move from the guys at M&S who decided to invite Seb White, a boy with Down’s Syndrome, to be a model for their Christmas magazine.

Facebook’s MySpace moment: Forbes takes a look at why Twitter is already bigger than Facebook: it has almost double the mobile revenue that Facebook has today, it is ‘hotter’ than Facebook and it is based on an ‘interest graph’ rather than a ‘social graph’ like Facebook is. Or, as The New York Times tech blogger Nick Bilton tweeted: People start out addicted to Facebook, and then become fatigued. On Twitter, they start out fatigued, and then become addicted. And btw, MySpace has this week announced its relaunch.

Meanwhile, Facebook has launched the beta-version of it’s new ‘Mobile Ad Network‘ which, in short, will allow advertisers to use Facebook’s data to target ads at you in other mobile apps based on age, gender, location and Likes.

And what is Twitter doing to keep growing and stay hot? Their CEO Dick Costolo told Engadget: interactive tweets, content curation, and a reinforced belief in syndication.

And finally: there’s an absolute belter of a correction note in this month’s edition of American Vogue http://pic.twitter.com/quYrDJD5

Digital corporate affairs – weekly bits and bytes

Last week we had the announcement of the new iPhone 5 (remember, t’interwebs said meh). Still, Apple took orders for 2 million of the slightly longer and some total nutters have been queuing outside the Apple store for more than a week. We know all that. But here’s the Extramazionarylutioning iPhone 5 promo that Apple didn’t want you to see (possibly NSFW due to some colourful language). 

On to this week, where Waitrose wanted to know why their customers shop at waitrose and encouraged them to share their thoughts with the #WaitroseReasons hashtag. The social media gurus have fallen over themselves to say that the campaign had backfired as it did nothing but invite ridicule. I’m sure that the PR team at Waitrose would have preferred their customers talk about how great the service was, how tasty the food and all that good stuff. Instead, people were saying. Instead they got stuff like this: ‘I shop at Waitrose because I like watching Daily Mail readers support neo-socialist institutions’; ‘I shop at Waitrose because it makes me feel important and I absolutely detest being surrounded by poor people’ and ‘I also shop at Waitrose because I was once in the Holloway Rd branch and heard a dad say “Put the papaya down, Orlando!”. But they didn’t panic, they sat back and watched the hashtag spread. Finally, they tweeted: “Thanks again for all the #waitrosereasons tweets. We really did enjoy the genuine and funny replies. Thanks for making us smile.” Was it possible that a brand as well-to-do as Waitrose might actually have been poking fun at itself? Yes! Read more about it in this excellent post on Wallblog.

Back to Sainsbury’s though and a look at what fashionable Milan and our ‘Live well for less’ have in common. A great post about our current ad showing a father and daughter on a hillside flying a kite.

Tesco top dog Philip Clarke started ‘blogging’ this week (good to see them follow our lead). In his first post, Mr. Clarke talks about the thinking behind “the blogging”. He says the ‘blog’ will aim to humanise the company, to focus on their people and on what they are doing. While Mr. Clarke admits “the best blogs kick off a conversation, not a monologue”, his blog doesn’t actually let you kick off a conversation with him. Instead of comment boxes, they’ve given readers the option to like the post, tweet it, share it on Facebook and send an email. 

Still on Tesco and their alleged move into 3D shopping. This is something you’d expect to have seen in Back to the Future or some other 80s sci-fi flick. It looks like a mod for Castle Wolfenstein 3D only that instead of shooting the bad guys, you’re shopping for groceries. Make sure you watch the video with sound. 

A new study has found that Internet-based information overload is a myth: rather than feeling overwhelmed, “the high volume of information available these days seems to make most people feel empowered and enthusiastic. People are able to get their news and information from a diverse set of sources and they seem to like having those options.” Instead of feeling buried by information, people are getting more critical of its quality. 

The BBC’s new director-general has vowed to merge TV, radio and online teams so that the corporation creates “genuinely digital content for the first time”. Here’s his full speech

Think you could travel from one side of the US to the by using Oscar Mayer’s Bacon to trade for fuel, other food, accommodation? Josh Sankey is giving it a go. And of course he’s keeping everyone updated through the Twitter and the social media. He’s actually made it from New York to Omaha, Nebraska. That still leaves him with over half of his bacon supply (he’s travelling with a refrigerated van full of bacon). A glorious campaign combining t’interwebs, bacon and adventure – what’s not to love? 

And finally: Wired has pulled together some iOS6 tips and hidden features.

Digital corporate affairs – weekly bits and bytes

3 myths of social media ROI: The three myths are that social media ROI centres around measuring likes and followers; that it is the same for social media as it is for traditional media; and that it can be measured independently of other media executions. 

Never Say ‘Let’s Create a Viral Video’: A great headline that speaks to one of my pet hates (next to QR codes) of creating a viral video. Adage spoke to Deborah Marquardt, SVP of content strategy and partnerships for L’Oreal USA. She talks about why content matters to marketers more than ever — and how to go about building content for marketing. 

Think you know how to use Google? Think again. One of the search engine’s biggest strengths is its simplicity — type anything into the search box and you’re off. But people could get a lot more out of Google – so they say – if they learned a few expert techniques, like searching by colour, time or image. So Google is offering a free online course to teach search skills. 

Social Platform Adoption Trends 2012: We are social has published a report on Social Platform Adoption Trends 2012 and found that social media is so ingrained into the modern internet experience that a staggering 90% of all internet users now have an account on at least one social service and 70% of them contributed in the past month. 

Topshop to turn London fashion week show into Facebook ‘entertainment’: This Sunday, Topshop will turn its London fashion week  catwalk into “social entertainment”. They’ve worked with Facebook to make the fashion show experience more inclusive for its fans. Topshop website users will be able to customise clothes and accessories from the latest Topshop Unique collection as they appear on the catwalk. 

Make sure you follow CatsarsePR on Twitter. Marvellous musings about client pitch meetings and the horror of dealing with journalists that also blog: “Don’t know whether to treat them like royalty or dirt :-( “ 

And finally: iPhone 5. T’interwebs greeted the confirmation of all the things we already knew about the new iPhone with a resounding “meh”. To celebrate, here are the 5 best iPhone marketing video parodies and also a marvellous clip on Jimmy Kimmel Live where they confront people on the street with the iPhone 4s.